I have come to the conclusion that those of us who use Doepfer products are very happy not with just the product but the service also.

This is fine when these thoughts are being shared within the user group but I think we should make our thoughts heard in the wider world, else potential users be put off by the odd scathing report that frankly is very biased.

Regards



David Salter
Reuters Ltd
UKI Project Management
Tel. +44 207 542 2402
Fax. +44 207 542 2699
Email. david.salter@...
Reuters Messaging. david.salter.reuters.com@...

-----Original Message-----
From: selfoscillate [mailto: synaptic_music@... ]
Sent: 28 April 2004 09:55
To: Doepfer_a100@yahoogroups.com
Subject: 1 Re: Fwd: AW: why wont you reply


--- In Doepfer_a100@yahoogroups.com , Keld Sørensen
<keldsorensen@m...> wrote:

> Yeah and hopefully anyone interested in Doepfer products will check
> the yahoo group first - and not rely only on Harmony central.
> As for customer support - Doepfer has the best I´ve ever seen.
> Dieters comment that he replies the day after on e-mails is true.
> Never any hesitation - even with stupid questions - Yes I´ve send a
> few. :o)
> Keld

same here, doepfer has the best customer support
i've ever experienced. i know alot about customer support,
because i worked in a synthesizer store some years ago
and i had to contact dozens of manufacturers during this time.
most of them would be happy, if they were half as good as doepfer.

best wishes

ingo




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