No experience with returning stuff for repairs, but I bought an A-155
sequencer from them some time ago. It arrived with a slightly bent pot in
row one, and the knob on that pot had marks that made it look like the unit
had gone through an impact. This was hardly surprising given that the module
was at the very bottom of the big box of packing material it came in, only
protected by a thin layer of bubble wrap. Thomann's response when confronted
with this: complain to the postal service.

Since the module works and the issue is only cosmetic I didn't bother to
follow up on it - I didn't want to return the module for repairs and not see
it again for a few weeks just for this. There's no way I'm ever going to
deal with them again, though.

/Silas

On Thu, Jan 29, 2009 at 1:31 PM, aesoteric@...
< aesoteric@... >wrote:

> Hey all,
>
> Slightly off topic (but related) - has anyone here dealt with Thomann
> before I've got a poorly A100 suitcase and A199 that we bought from
> Thomann a few weeks back. I've been trying to get hold of them for
> about a week now - I've sent several emails, but they *still* haven't
> got back to me.
>
> I know they are a big company, so are probably very busy, but surely
> five working days is enough time to get back to someone Isn't it
> Should I be more patient
>
> TJ
>
>
>

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