Well I had the same problem - not getting any response from them - but
when i send an e-mail to all departments - they responded. Not very
polite of me i know - but it worked. (I was getting fed up with first
no shipping as they were busy - then no e-mail as they were still busy)

Keld

--- In Doepfer_a100@yahoogroups.com , "aesoteric@..." <aesoteric@...>
wrote:

>
> Hey all,
>
> Slightly off topic (but related) - has anyone here dealt with Thomann
> before I've got a poorly A100 suitcase and A199 that we bought from
> Thomann a few weeks back. I've been trying to get hold of them for
> about a week now - I've sent several emails, but they *still* haven't
> got back to me.
>
> I know they are a big company, so are probably very busy, but surely
> five working days is enough time to get back to someone Isn't it
> Should I be more patient
>
> TJ
>