Hey there,

I did not have any problems with reaching them.
I had a defective module coming my way several months ago exchanging
that was not very hard.
(okay.. they then send me another defective module but that is another story)
Did you contact the right part of the customer service
They have different departments that deal with different parts of customer care.

Greetings,

Ernst


On Thu, Jan 29, 2009 at 1:31 PM, aesoteric@...
< aesoteric@... > wrote:

> Hey all,
>
> Slightly off topic (but related) - has anyone here dealt with Thomann
> before I've got a poorly A100 suitcase and A199 that we bought from
> Thomann a few weeks back. I've been trying to get hold of them for
> about a week now - I've sent several emails, but they *still* haven't
> got back to me.
>
> I know they are a big company, so are probably very busy, but surely
> five working days is enough time to get back to someone Isn't it
> Should I be more patient
>
> TJ
>
>