Yes I can confirm all of the above, Shawn and the rest of the staff keeps very good contact
with customers, and for me, I'm in Montréal, Québec, Canada... That,s far but it feels as if I
was a regular customer who walk in every once in a while...
Excellent service indeed, worlwide!
Gabriel :)

--- In Doepfer_a100@yahoogroups.com , Ross Goniakowski <carfull@...> wrote:
>
> i've had nothing but good service from Shawn and the boys...and this is basically with no
competition, so that's rare...i'm very comfortable dealing with AH...
>
>
> ----- Original Message ----
> From: James Husted <the_ersatz_planet@...>
> To: Doepfer_a100@yahoogroups.com
> Sent: Thursday, March 27, 2008 5:45:04 PM
> Subject: 1 Analogue Haven Rocks...
>
> I just got off the phone with a guy from Analogue Haven (sorry man,
> forget your name - not Shawn though) and had to pass this along
> because having a business treat you so well has to get mentioned
> because it is so rare nowadays.
> I have been building up my Doepfer and needed to get a another
> portable doepfer case to expand into (I have 2) - there were 2 used
> ones on the Analogue Haven site and since I had bought modules from
> them before I had no qualms. I could only afford one of the 2 cases
> they had and since they were like $150 cheaper than the new ones I
> bought a couple of Manual Switch modules also. So the package arrives
> and I pop her open and there is the case but one module is missing.
> I'm kinda bummed but then notice that the case is like in PERFECT
> condition - I open it up and it looks brand new - still with the
> English/German voltage warning label taped on the rails and no
> scratched dents or flaws I could see. Feeling a little guilty and
> also figuring wanting it back (in case they sent the wrong one) may
> spur them to send my missing module sooner, I email them and describe
> the situation and my concern that they may have made a costly
> mistake. I get the call today and the gent says the missing module is
> on it's way and that they had oversold the the cases and **GAVE ME A
> NEW ONE** to fill my order - SWEET! I gotta say that that was way
> above the expected "Send it back and we will credit your account."
> that they could have done. Needless to say they will be making the
> money back from my future business for sure.
>
> -James
>
>
>
> [Non-text portions of this message have been removed]
>